while evolutionary targets — developed in collaboration with a customer — can work well for a project. It is therefore recommended that the project team be regularly prompted to review their progress towards their

the team must ensure that they have the business support to make such changes.

5 CONCLUSION

The CSFs and CFFs identified and discussed in this study show that certain elements contribute to project success that are not necessarily explicitly captured in the current NPD framework of the organisation studied. Some of these elements are present in third-generation NPD models (i.e.

fluidity and adaptability